Terms of Service

Aisance Road is a planning and tracking tool for saving up to buy a car. You pick a car, set a target, and we help you work out how much to set aside and track your progress.

• It is not financial, investment, or tax advice. It is a personal planning tool.
• It does not hold, move, or store your money. You keep your savings in your own bank account.
• It is not a bank and is not affiliated with any bank or lender.
• AI answers and car prices shown in the app are estimates to help you plan — always check the real price and details with the seller or an official source before you buy.

You can buy without registering first. Your garage is created on the browser you bought it in, labelled with the email you typed at checkout, and we send a link to that address. Opening the link and setting a password is what turns it into an account you can open anywhere.

Until you do that, the garage lives in that one browser: clearing its data or signing out can leave it unreachable. You can resend the link, or correct the address, in Settings. Keep your login details private — you are responsible for activity on your account — and tell us if you think someone else has reached it.

Please use Aisance Road as intended. Don't:

• Break the law or use the service to harm others.
• Try to break, overload, or reverse-engineer the app, or get around its limits and security.
• Abuse the AI features or automate requests to run up usage.
• Upload content that isn't yours to share or that is harmful or illegal.

We may limit or suspend access that breaks these rules or puts the service at risk.

A one-time purchase of $7.99 unlocks the full savings plan and savings tracking for your account, for as long as the service operates. There is no promise that the service will run forever, but your access is not a time-limited rental.

• The purchase includes one month of limited in-app AI, subject to usage quotas — it is not unlimited AI.
• Inside that month the coach may look things up on the web for you, up to 10 lookups a day and 60 in 30 days.
• There is no subscription and no auto-renewal. When the included AI month ends, your plan and savings tracking stay — only the AI coach pauses.
• If you want the coach back after that, another month can be bought separately from Settings, at the same price. It is a single payment each time and it never renews itself.

Refunds are covered in Refunds below.

Email support@aisance.io within 14 days of your purchase and tell us what happened. We'll reply and sort it out.

• Barely used it — if you've hardly touched the paid features, we refund you in full.
• Used it a lot — if you've actively used the full plan and tracking, a refund is at our discretion. We may offer a partial refund or decline, and we'll always explain our reasoning.
• Technical fault or double charge — if a payment failed technically or you were charged twice, we always refund in full.

Once a purchase is refunded, the paid access it unlocked is removed. Your saved data stays in your account and is kept read-only, so nothing is lost.

If you are a consumer in the EU or the UK you also have a statutory right to change your mind within 14 days of buying a digital service. The policy above gives you at least that, and we do not ask you to sign it away to get access.

If something's wrong, contact us before opening a dispute with your bank or card provider. A quick email is almost always the fastest way to fix it, and we'd rather help you directly.

Concierge terms updated October 15, 2026.

This benefit is one request for information and contact assistance. It is not a vehicle rental, a booking, a paid test drive, insurance or a guarantee that a vehicle or driving experience will be available.Aisance Road may help identify nearby independent dealers, rental companies or other providers for your preferred vehicle and city, compare their published options and help you communicate with them. Any vehicle service is supplied under a separate agreement between you and the provider.

• One request only. The benefit covers one vehicle-search brief in one city or agreed nearby area per eligible customer, including clarification of that brief and reasonable contact assistance. It does not include unlimited searches, ongoing booking management, repeated trips or a replacement benefit whenever your preferences change. Duplicate accounts do not create additional entitlements.
• Eligibility. The benefit applies only where your offer expressly includes it and its disclosed eligibility requirements are met. It is personal, non-transferable and cannot be redeemed for cash, a vehicle or payment of a provider's charges. It does not add a separate vehicle entitlement to your account.
• Meaning of 1-Day Test-Drive Concierge. This describes assistance looking for a potential one-day driving opportunity. It is not a promise of a full-day or 24-hour test drive, free hire or any minimum driving time. A provider may offer a shorter supervised demonstration, paid rental or no suitable option. The provider must confirm the actual duration and conditions before you make arrangements.
• Our work. Once you provide the necessary brief, we will use reasonable care and skill to research potentially relevant providers and share available contact details or explain that no suitable option was found. We may help compare options or draft an enquiry. Contacting a provider on your behalf requires your permission. A list is not an exhaustive market search, certification, recommendation of safety or guarantee of the closest or cheapest provider.
• Completion. Our search assistance is completed when we deliver relevant findings and contacts, or a reasoned outcome explaining that the search found no suitable option, together with any contact assistance we specifically agreed to provide. A provider's silence, refusal or cancellation does not itself create a right to unlimited additional searches. This does not excuse an incomplete or defective service from us or affect statutory remedies.

• We are not the vehicle owner, dealer, rental operator, driving instructor, insurer, booking agent or party to your vehicle-service agreement. Sharing a listing or forwarding an enquiry does not create a partnership, endorsement or agency relationship with the provider.
• We do not reserve or secure a vehicle, accept a provider's terms for you, sign contracts, pay deposits, hold booking funds or guarantee a booking. Any introduction or message is an enquiry only. Only the provider can confirm a booking, availability, price and eligibility; you must obtain that confirmation directly and decide whether to proceed.
• You choose the provider and enter into any booking or rental agreement yourself. Booking changes, cancellations, refunds, deposits and disputes about the vehicle service are handled directly with that provider under its terms and applicable law. We cannot require a provider to accept you, change its rules, refund you or perform a booking.
• Listings, AI-generated research and third-party replies may be incomplete, outdated or incorrect. Verify the provider's identity, authority to supply the vehicle, current address, vehicle details, total charges and booking terms independently before paying, travelling or signing anything. We do not inspect vehicles or independently certify providers, licences, roadworthiness or insurance.

• All third-party costs are yours. We do not pay, advance, subsidise or reimburse rental or test-drive charges, deposits, card holds, insurance, excesses or deductibles, fuel, charging, mileage, delivery, travel, accommodation, taxes, tolls, parking, fines, cancellation charges, damage, theft or other vehicle-related costs. No expense is authorised on our behalf by receiving this benefit.
• We provide no vehicle, driver, passenger, accident, liability, damage, theft, travel or other insurance, indemnity or financial guarantee. You must confirm any applicable cover directly with the provider or insurer, including exclusions, territorial limits, authorised drivers, deposits and deductibles. Never assume a test drive or rental is insured or free because it appeared in our results.
• You are responsible for satisfying the provider's and local law's requirements, including age, a valid appropriate driving licence, driving history, identification, residence, payment method, deposit, insurance and fitness to drive. A provider may reject a request even after an initial positive response.
• Before driving, check the vehicle, document its condition, read the agreement and confirm permitted routes, mileage, passengers, duration and return requirements. You are responsible for your driving, compliance with traffic laws and your contractual obligations to the provider. Do not use the vehicle if you consider it unsafe or your eligibility or insurance is unclear.
• Do not incur non-refundable costs in reliance on an unconfirmed enquiry. Exact make, model, year, trim, location, price, date and one-day availability are not guaranteed. Alternative vehicles or locations are suggestions that you may accept or decline.

• Provide accurate preferences, location and a working email address. We use these details to handle your request under our Privacy Policy. We will obtain your permission before sharing your contact details with a provider. Do not send payment-card details, licence copies or identity documents to the AI chat; provide any necessary documents directly to a verified provider through its secure process.
• We may decline unlawful requests or pause requests where information is missing, consent is absent, or there is a genuine safety, fraud or service-coverage issue. We will explain a material limitation and any available next step. We do not promise a response or booking by a particular date unless expressly agreed.
• To the fullest extent permitted by applicable law, we are not liable for independent providers' acts or omissions, their prices, refusals, cancellations, vehicle condition or performance, or losses arising from a separate booking, rental or driving activity for which we are not legally responsible. This includes third-party damage, theft, injury, fines, deposits and uninsured losses. These exclusions do not excuse our own breach of a legal duty or responsibility that the law places on us.
• To the extent permitted by law, we exclude indirect or consequential losses, lost business, lost profits and loss of an anticipated opportunity arising from concierge assistance. There is no guarantee of a successful booking, financial saving, motivation or progress toward purchasing a car.
• Nothing in these terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability or consumer right that cannot lawfully be excluded or restricted. Your rights to reasonable care and skill, contractual performance, cancellation, refunds and other statutory remedies remain unaffected. No clause requires you to waive a lawful complaint or claim.
• These provisions define the assistance service; they do not retrospectively remove an express promise or mandatory right arising from the offer you accepted. Our Refunds section continues to apply. If our own assistance is not performed as agreed, contact support@aisance.io. A claim concerning the provider's separate service should also be raised with that provider.

You can delete your account at any time from Settings; this removes your data as described in our Privacy Policy. Deleting asks for your password, so a garage that has not been claimed yet has to be claimed first — or write to us and we will delete it for you. We may suspend or end access if these terms are broken or if we stop offering the service.

Aisance Road is provided "as is", without warranties of any kind. We work to keep it useful and available, but we don't guarantee the accuracy of estimates or that the service will be uninterrupted or error-free.

To the extent allowed by law, we are not liable for indirect or consequential losses, or for financial decisions you make based on the app. Nothing here limits liability that cannot be limited by law.

These terms are governed by the law of Luxembourg, and the courts of Luxembourg have jurisdiction. If you use Aisance Road as a consumer, this does not take away the protection of the mandatory consumer law of the country you live in, and you may also bring a claim in your own country's courts.

We may update these terms as the service develops. If we make a significant change we'll update the date at the top and, where appropriate, let you know in the app.

Questions about these terms? Email us at support@aisance.io.

Aisance Road is operated by EuroAFF.com S.à r.l., a Société à responsabilité limitée (S.à r.l.) registered in Luxembourg.

• Registered office: Atrium Business Center, 21 rue du Puits Romain, L-8070 Bertrange, Luxembourg
• Trade and Companies Register (RCS Luxembourg): B280385
• VAT (TVA): LU35193630
• Contact: support@aisance.io — we answer every message that reaches it

If something goes wrong, write to us first — that is the fastest route and the one we actually read. We are not obliged to take part in dispute resolution before a consumer arbitration board and do not currently do so; your statutory rights and the courts named in the terms are unaffected.